We prioritize our clients by holding space for each person we see. When clients cancel an appointment, our clinicians offer that space to other clients who need an appointment that week. When clients cancel within 24-hours or no show, other clients miss out on an opportunity to be seen.
If you would like to cancel an appointment, we ask that you do so through your client portal or by calling your provider directly with at least 24-hour notice.
Anyone canceling an appointment with less than a 24-hour notice will be charged $150 if an initial appointment and $80 if a follow-up session. Insurance does not cover no shows and late cancellations, so is the client’s responsibility to pay. We will charge the credit card on file for no shows and cancellations within 24-hours of scheduled session.